Terms & Conditions

• According to Consumer Protection Regulations, you may request a product exchange within 14 days of receiving the product, subject to the following conditions:
• The size of a custom-made swimsuit can be exchanged subject to availability.
• In certain cases, exchanges of cut or fabric may be considered, at the company's discretion.
• The product must be in perfect condition, without signs of use, defects, or damage.

• The exchange process takes the same time as a new order. We will keep you updated throughout the process.

• If the fabric of the original product is out of stock, a size exchange in the same fabric will not be possible.
• In such cases, the customer will be offered an option to exchange for a different fabric, but a refund will not be possible.
• We reserve the right to update on fabric unavailability and offer suitable alternatives.
• No exchanges or returns are possible on items from the Sale category.

• Home Delivery: Home delivery service costs 35 NIS. Payment will be made when arranging the delivery.
• Self-Pickup: You can pick up your order free of charge from our studio in Ra'anana. Operating hours and exact location will be provided upon exchange approval.

To request an exchange, please contact us through one of the following methods:

• Instagram: uokai_
• WhatsApp: 0534213062
• Email: eden@uokai.com

Your request should include the following details: Invoice number, item you wish to exchange, item you wish to receive instead, full name, phone number, shipping address, preferred delivery method (courier or self-pickup).

• You may cancel your order and receive a full refund as long as we have not begun the production process of the swimsuit.
• Order cancellation will be allowed without cancellation fees or any penalties.

• The customer must notify us of their desire to cancel the order through one of the accepted communication methods (Instagram, WhatsApp, email).
• The notice should include the order details and an explicit request for cancellation.

• The refund will be processed through the same payment method used for the original transaction.
• The refund will be processed within 14 business days from the date of cancellation approval.
• The refund will be full and include the entire amount paid, including shipping fees if paid in advance.

• After we have begun the production process of the swimsuit, it is not possible to cancel the order and receive a refund. This is in accordance with Section 6(c) of the Consumer Protection Regulations (Cancellation of Transaction), 2010, which refers to products manufactured with personal customization.